My Photo

Description

  • What is Outside Innovation?
    It’s when customers lead the design of your business processes, products, services, and business models. It’s when customers roll up their sleeves to co-design their products and your business. It’s when customers attract other customers to build a vital customer-centric ecosystem around your products and services. The good news is that customer-led innovation is one of the most predictably successful innovation processes. The bad news is that many managers and executives don’t yet believe in it. Today, that’s their loss. Ultimately, it may be their downfall.

Twitter Updates

    follow me on Twitter

    Patty's Twitter Updates

      follow me on Twitter

      Observations

      • LEAD USERS
        Eric von Hippel coined the term "lead users" to describe a group of both customers and non-customers who are passionate about getting certain things accomplished. They may not know or care about the products or services you offer. But they do care about their project or need. Lead users have already explored innovative ways to get things done. They're usually willing to share their approaches with others.
      • LEAD CUSTOMERS
        I use the term "lead customers" to describe the small percentage of your current customers who are truly innovative. These may not be your most vocal customers, your most profitable customers, or your largest customers. But they are the customers who care deeply about the way in which your products or services could help them achieve something they care about.
      • LEAD CUSTOMERS AND LEAD USERS
        We’ve spent the last 25 years identifying, interviewing, selecting, and grouping customers together to participate in our Customer Scenario® Mapping sessions. Over the years, we’ve learned how to identify the people who will contribute the most to a customer co-design session. These are the same kinds of people you should be recruiting when you set out to harness customer-led innovation.
      • HOW DO YOU WIN IN INNOVATION?
        You no longer win by having the smartest engineers and scientists; you win by having the smartest customers!
      • CUSTOMER CO-DESIGN
        In more than 25 years of business strategy consulting, we’ve found that customer co-design is a woefully under-used capability.
      AddThis Social Bookmark Button

      « Back to School at the African Rural University for Women | Main | Google and Privacy »

      September 27, 2007

      Predicting the Future Using Crowdsourcing?

      If you enjoy watching opinions take shape and believe in the wisdom of smart crowds, you may want to take a look at the Sloan Center for Internet Retailing’s eLab eXchange.

      Want to help Google figure out the best way to monetize YouTube? Want to see what monetization ideas others have? Would you like to see which of these ideas get the most traction quickly? What do you think the level of online retail sales will be for the last quarter of this year? Will it increase, despite the economic downturn, because more and more of us do more and more of our shopping online? Which are the most influential social buying Web sites? Which are the most popular and influential online deal Web sites?

      If you like predicting the future and think you’re pretty prescient on these topics, you can vote, predict, nominate, and see which way the predictions are going.

      In fact, if your predictions are right, you might be the monthly winner ($25 gift certificate) or the quarterly winner ($500).

      Thanks to New York Times’ Bob Tedeschi for bringing this site and the increasing momentum behind this new way to harness collective wisdom to our attention. As Bob pointed out in his e-commerce report on September 17th, “Competitive forecasting, where Web sites pit users against each other to determine who is the most prescient about a certain topic.....yields more accurate results because participants care much more about their answers than in a typical phone survey. Results of the best-known examples of prediction markets seem to bear this out. Cantor Fitzgerald’s Hollywood Stock Exchange (www.hsx.com) last year predicted 32 of the 36 major-category Oscar nominees and over the last three years has correctly predicted 92 percent of the major-category Oscar winners. And the Iowa Electronic Markets (www.biz.uiowa.edu/iem) often predicts election results more accurately than pre-election polls.”1

      There are two kinds of winners on the eLab eXchange site: “interim market leaders” and the final market leader based on actual data. It will be interesting to see whether the reputational leaders’ predictions—the ones who seem to be leading in picking the most popular trends—are the actual leaders—the ones who actually successfully predicted the future. In the meantime, playing along is good fun and it makes you feel as if you’re “in the know.”

      Using 3D Models and Gaming Environments to Make History Come to Life

      When I was in 12 years old and living in the suburbs of Philadelphia, my civics teacher, Mrs. Seymour, got our class enthused about making a replica of Independence Hall in Philadelphia. We brainstormed about how we could design and build a true-to-life doll house sized replica, complete with a recorded soundscape narrative timed so that it would light up each room and describe the activities leading up to the signing of the Declaration of Independence. We even fantasized about reproducing the smells of the era. Unfortunately, our dreams exceeded our ability to execute them. The project remained a pipe dream.

      Back in my hometown for a visit, I was tickled to discover a “new” trend for taking students back through history: Recreating a colonial city in Second Life. In an article entitled, “Colonial Philadelphia Reborn,” Stephan Salisbury describes a project by Drexel University students to recreate historical buildings that have been demolished and bring them back to life in Second Life. While this project is still in its very early stages (there’s no Second Life “there” there yet), the project seems to be a nice example of what’s possible in education today.

      The college and graduate students involved in the project are working in a collaborative cross-disciplinary fashion (archaeology, architecture, history, computer science, digital media, education) to digitize artifacts from an archeological dig, to create an authentic 3D model of the demolished home of a free African, James Oronoko Dexter, who helped to found the city’s first black church.

      As they create each 3D virtual building, the students are also creating a database of re-usable colonial building components, such as colonial windows and doors and period-appropriate brick face. “Brian Gadomski, a 19-year old freshman, has taken on the task of creating a database of 18th century house doors and windows from original historical blueprints that can be reused in the 3D models of many of the virtual buildings.... ‘I’m bringing them into 3-D and I’m tracing them in the computer, and building, based on the original drawings, a geometry that matches exactly.’”2

      Other college students are engaging with local fourth graders to reenact and videotape historical scenes that will be used to bring history to life in Second Life.

      I love these examples: Using tools like Autodesk Inventor or SolidWorks to create 3D models of colonial buildings to create virtual world re-enactments of historical events; Combining virtual worlds with physical dress up, role-playing, drama, and video to engage kids in learning about historical events. I also appreciate the fact that, for the primary school and university students involved in this project, the notion of creating reusable models and tools for others to leverage and extend is considered standard practice.

      *Footnotes*
      1) Bob Tedeschi, The Wisdom of Sales Trend Predictions, The New York Times, September 17, 2007. http://www.nytimes.com/2007/09/17/technology/17ecom.html (Subscription required).

      2) Stephan Salisbury, Colonial Philadelphia Reborn, Philadelphia Inquirer, September 9, 2007, Page D01 (Requires a subscription or payment).
      *Footnotes*

      TrackBack

      TrackBack URL for this entry:
      http://www.typepad.com/services/trackback/6a00d8341bfcb953ef00e55071ef468833

      Listed below are links to weblogs that reference Predicting the Future Using Crowdsourcing?:

      Comments

      hey !!
      its very reasonable point of view.
      Good post.
      realy good post

      thank you ;)

      Thanks for the link! We'll keep following your work! Great stuff...

      Hi, I'm glad you enjoyed the Stephen's article on our work. I'm one of the graduate students in the program and if you're interested I believe we are having a formal showing of the actual work (we've done a lot more since Stephen dropped by) in October.
      http://www.drexel.edu/westphal/ should have updates regarding the showing.

      Verify your Comment

      Previewing your Comment

      This is only a preview. Your comment has not yet been posted.

      Working...
      Your comment could not be posted. Error type:
      Your comment has been saved. Comments are moderated and will not appear until approved by the author. Post another comment

      The letters and numbers you entered did not match the image. Please try again.

      As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

      Having trouble reading this image? View an alternate.

      Working...

      Post a comment

      Comments are moderated, and will not appear until the author has approved them.

      Google Search

      • Google Search Bar

        outsideinnovation

      Patricia Seybold Group Web Site

      Your email address:


      Powered by FeedBlitz

      Categories

      Recession tips

      Blog powered by TypePad

      • Google Analytics for Blog