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  • What is Outside Innovation?
    It’s when customers lead the design of your business processes, products, services, and business models. It’s when customers roll up their sleeves to co-design their products and your business. It’s when customers attract other customers to build a vital customer-centric ecosystem around your products and services. The good news is that customer-led innovation is one of the most predictably successful innovation processes. The bad news is that many managers and executives don’t yet believe in it. Today, that’s their loss. Ultimately, it may be their downfall.

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      Observations

      • LEAD USERS
        Eric von Hippel coined the term "lead users" to describe a group of both customers and non-customers who are passionate about getting certain things accomplished. They may not know or care about the products or services you offer. But they do care about their project or need. Lead users have already explored innovative ways to get things done. They're usually willing to share their approaches with others.
      • LEAD CUSTOMERS
        I use the term "lead customers" to describe the small percentage of your current customers who are truly innovative. These may not be your most vocal customers, your most profitable customers, or your largest customers. But they are the customers who care deeply about the way in which your products or services could help them achieve something they care about.
      • LEAD CUSTOMERS AND LEAD USERS
        We’ve spent the last 25 years identifying, interviewing, selecting, and grouping customers together to participate in our Customer Scenario® Mapping sessions. Over the years, we’ve learned how to identify the people who will contribute the most to a customer co-design session. These are the same kinds of people you should be recruiting when you set out to harness customer-led innovation.
      • HOW DO YOU WIN IN INNOVATION?
        You no longer win by having the smartest engineers and scientists; you win by having the smartest customers!
      • CUSTOMER CO-DESIGN
        In more than 25 years of business strategy consulting, we’ve found that customer co-design is a woefully under-used capability.
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      « How Easy Is It for YOUR Customers to Contribute to Your Web Site? To Promote YOUR Brand? | Main | “Anticipate” Customers’ Questions; Answer Them Completely »

      April 10, 2008

      Search Marketing Survey

      Most of you—our clients—are “best practitioners” in the art of online merchandising and search marketing. You invest in search engine optimization. You constantly refine your Web site search and navigation. We’d like to calibrate how far along you are in integrating your search marketing efforts to provide the optimal findability, navigation, and results for prospects and customers. So please take our Search-Driven Marketing Strategy Survey. And forward this link to your colleagues to take as well. You’ll find Sue Aldrich’s questions provocative. As you respond to her queries, I’m sure you’ll begin to realize that there may be things you should be doing that you hadn’t really thought about yet. We’ll publish the survey results shortly and offer our analysis and recommendations about what you can do to make it easier for customers to find your products and services in order to meet their needs.


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      Comments

      In the following portion of the survey, you referred to Paid Inclusion as Sponsored Listings:

      PPC advertising on web search engines (eg, Google AdWords)
      Paid inclusion in web search engine results (sponsored listings)

      Isn't it PPC Advertising that's more commonly referred to as Sponsored Listings?

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