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  • What is Outside Innovation?
    It’s when customers lead the design of your business processes, products, services, and business models. It’s when customers roll up their sleeves to co-design their products and your business. It’s when customers attract other customers to build a vital customer-centric ecosystem around your products and services. The good news is that customer-led innovation is one of the most predictably successful innovation processes. The bad news is that many managers and executives don’t yet believe in it. Today, that’s their loss. Ultimately, it may be their downfall.

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      Observations

      • LEAD USERS
        Eric von Hippel coined the term "lead users" to describe a group of both customers and non-customers who are passionate about getting certain things accomplished. They may not know or care about the products or services you offer. But they do care about their project or need. Lead users have already explored innovative ways to get things done. They're usually willing to share their approaches with others.
      • LEAD CUSTOMERS
        I use the term "lead customers" to describe the small percentage of your current customers who are truly innovative. These may not be your most vocal customers, your most profitable customers, or your largest customers. But they are the customers who care deeply about the way in which your products or services could help them achieve something they care about.
      • LEAD CUSTOMERS AND LEAD USERS
        We’ve spent the last 25 years identifying, interviewing, selecting, and grouping customers together to participate in our Customer Scenario® Mapping sessions. Over the years, we’ve learned how to identify the people who will contribute the most to a customer co-design session. These are the same kinds of people you should be recruiting when you set out to harness customer-led innovation.
      • HOW DO YOU WIN IN INNOVATION?
        You no longer win by having the smartest engineers and scientists; you win by having the smartest customers!
      • CUSTOMER CO-DESIGN
        In more than 25 years of business strategy consulting, we’ve found that customer co-design is a woefully under-used capability.
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      « What Frightened Customers Want to Hear | Main | Opportunities to Improve Customer Experience While Cutting Costs »

      September 24, 2008

      Tagging the Physical World

      Semapedia1 When I was a young French teacher, I used to put big signs on all the objects in our classroom (which was actually an old farmhouse) with their French names—la table, le cahier, la chaise, le mur, la peinture, le chat (the cat didn’t like it very much!). I was reminded of this practice when I stumbled upon a similar real-world tagging phenomenon that is cropping up in odd places around the world. It’s a form of mobile tagging, using Semapedia and QR Codes. Semapedia is a research site that lets people create two-dimensional bar codes for physical objects, paste a label with the code on the objects, and link those objects to a Wikipedia article. QR codes (which stands for Quick Response) are the specific 2D bar codes that people seem to have gravitated towards. A QR Code is a matrix code created by Japanese corporation Denso-Wave in 1994. While the patent is held by Denso-Wave, the company encourages broad usage. QR codes were originally used in Japan for tracking automobile parts. But they soon began to be used by advertisers who placed them on posters and products in order to provide a quick link to a specific promotion via customers’ mobile phones.

      Semapedia2 Citizen-Tagging for Fun and Edification

      Now, all over the world, people are pasting labels with 2-dimensional bar codes on them onto buildings and objects of all kinds. The purpose of these tags is to provide a link to a relevant Wikipedia article. It’s a citizen-led, guerrilla approach to linking objects in the physical world to useful context and information in the virtual world.

      These tags are turning up on stores, museums, paintings, ATM machines, bridges, street corners, parks, records, books, and other types of merchandise. (I found a tag on a carton of San Pelligrino bottled water and another tag on a shelf with Perrier.) If you have a mobile phone with the right software installed, you can point your phone’s camera at the bar code, and the code will be converted into a mobile-URL link to the Wikipedia article about that object. If you take a photograph of the object and upload it to Flickr and add your geographic coordinates, it will also appear on a map which is maintained at Semapedia.org.

      PS_QRCode From Advertiser Push to Consumer Pull

      What I love about this Semapedia grass roots movement is that it takes a technology that is being used to push ads and promotions out to consumers and turns it around so that consumers are selecting the things they care about to tag and creating the links as well as the Wikipedia articles to go with them.  If you take a look at the tags that have been created, as well as the photos that have appeared on maps, you can see these flurries of customer activity in different countries as people discover Semapedia and begin to tag things they encounter. Some of the tags are created by traveling digirati and bloggers as they move around the world. Others seem to be created by locals.

      How Can You Participate?

      You can participate by creating and posting your own QR codes on items of interest in your neighborhood and ensuring that there’s a relevant and germane Wikipedia entry. Usually you start by finding a relevant Wikipedia article (and/or creating one), then you can enter that URL into this form and print it out on label paper (or regular paper and use tape to attach it). If you see a QR code and want to follow the link, you’ll need to download the appropriate QR Reader into your cell phone or PDA (which also needs a camera and an Internet browser). You can find the downloads for many mobile phones at the bottom of this same Web page.

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      Comments

      Very nice review! We also did some other physical hyperlinking projects:

      Youtube: http://www.videomeetsfunction.com/
      Facebook: http://www.addtofriendsshirt.com/

      Commercial Tracking: http://www.tigtags.com/

      QR was used last year in London to advertise the movie Sunshine via a billboard-size poster in one of the geekier areas of town.

      Hi there,
      Semapedia is really nice to share already existing content about places and objects. But you can also generate mobile tags for your 'private' use (if you want to share your blog, music, vCard, pictures, social network profile etc) at www.Snappr.net.

      You can create Codes and print them on shirts, caps and other apparel. If you don't like the content of your Code anymore, just change it on the website as it dynamically determined, based on your settings. The Codes are easily created and can be read by all QR Code readers that allow opening URLs (which are ALL of them :) ).

      Cheers,
      Philip

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