This case study about Luck Stone’s crushed rock business hits one of my hot buttons: Why does everyone design business processes for the “happy path” and then turn themselves inside out dealing with the inevitable exceptions? Why not make your business processes completely just-in-time? If **** happens, it’s more likely the rule than the exception.
I remember talking with the VP of Operations at Delta Airlines about this idea. It had occurred to him that a much easier way to run an airline would be NOT to pre-schedule everything and then have to change everything all the time based on weather conditions or mechanical problems. But, he explained, customers and regulators need to know what the schedules are. So Delta optimizes its operations so that things (passengers, planes, & crews) are supposed to wind up where they need to be at the end of each day.