By Matthew Lees, VP and Consultant, Patricia Seybold Group
While the term “Enterprise 2.0” looks like what the rebuilt Star Trek space ship might be called, it’s also the name of this week’s just-concluded conference in Boston on the sociological, operational, and technological changes in the way people are working and companies are conducting business.
Although the focus of our work at the Patricia Seybold Group is on engaging and collaborating with customers, partners, and others outside your organizational walls, most of the sessions at the Enterprise 2.0 conference were geared toward internal collaboration and productivity…how “social tools” can be used to help employees do their jobs more efficiently and effectively, make information and knowledge more available and findable, and increase innovation.
Most Compelling Application—Socialtext’s new wiki-based, collaborative spreadsheet, SocialCalc, developed with Dan Bricklin, co-creator of the blast-from-the-past spreadsheet VisiCalc (https://www.socialtext.com). The SocialCalc spreadsheet engine is also a project on the One Laptop per Child Program.
Most Astute Observation on How People Use Social Tools—Paraphrased from David Marshak, Program Director at IBM / Lotus (and a former PSGroup colleague): “Most instant messages in the workplace are like this: We want to say ‘Can you please help me with this problem, which is important to me, but probably not important to you, although I’m hoping you’ll stop doing what you’re doing to do this for me?’ But we don’t want to type all that, so we just abbreviate it by writing ‘Hi.’”